FAQ
🔹 Order Issues
💳 What payment options do you accept?
We accept a variety of secure payment methods:
Visa
Mastercard
American Express
Discover
PayPal
Shop Pay
You may use a debit or credit card or pay with your PayPal account at checkout.
🧾 Will I be charged tax?
Yes. Taxes are calculated based on your shipping address and applicable local laws.
The tax shown at checkout is an estimate.
Final tax amounts may vary slightly depending on your location.
We are committed to transparency and compliance with all local tax regulations.
🛍️ What is a pre-order?
Placing a pre-order reserves your item before its official release.
Pre-ordered items typically ship within 4 weeks.
You’ll receive tracking details once your item ships.
Thank you for your patience—we’re excited to deliver something worth the wait!
🔎 How do I find my order number?
You can find your Well‑in Vogue order number in these ways:
Check your email confirmation (look in your inbox or spam folder).
Log into your Well‑in Vogue account to view your order history.
Still can’t find it? Contact us at 📧 hello@wellinvogue.com
📦 How do I track my order?
As soon as your order ships, we’ll email you a tracking number and a link to the carrier’s website.
To track your order:
Check your shipment confirmation email.
Log in to your Well‑in Vogue account to monitor your order status.
Didn’t receive the email? Check your spam folder or contact us at 📧 hello@wellinvogue.com and we’ll help you out!
❌ Why was my order cancelled?
Orders may be canceled if our system flags them as high-risk for fraud.
If this happens:
Contact your bank to confirm the payment method.
Then email us to verify your order details.
Any charges from canceled orders will be fully refunded after review.
🔁 Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll gladly help update or cancel it.
Please email us ASAP at 📧 hello@wellinvogue.com.
Once your order is dispatched, changes may no longer be possible.
📦 I didn’t receive my delivered package. What should I do?
Start by checking:
Your front door, mailbox, or delivery area
With neighbors or building management
Your tracking link for delivery updates
Some carriers may mark packages as delivered before they arrive. If it’s still missing by the next day, contact the shipping carrier with your tracking number. If they can’t help, email us at 📧 hello@wellinvogue.com and we’ll assist you.
🔐 How do you protect my privacy and personal information?
At Well‑in Vogue, protecting your privacy is a top priority.
We use secure, encrypted systems to keep your personal and payment information safe. To learn more, please review our Privacy Policy
🔹 Shipping
📦 When will my order ship?
Your order will be processed within 2–4 business days (Monday to Friday).
Once processed, it will be handed off to the carrier the next business morning.
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Most U.S. orders are delivered within 3–7 business days.
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You’ll receive a tracking number via email as soon as your order ships.
In rare cases, tracking may not update or may show as "Delivered" before the item actually arrives. If this happens, please contact us at 📧 hello@wellinvogue.com and we’ll assist you right away.
🚚 What shipping methods do you use?
We offer:
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Free U.S. shipping on orders over $65.00 USD
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Standard shipping for all orders
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Express options coming soon (contact us for special requests)
Shipping carriers may include:
USPS, FedEx, UPS, DHL, and other reliable services.
Please note: While we do our best to ensure fast delivery, exact shipping times may vary depending on the carrier, weather, or holidays.
🌍 Where does Well‑in Vogue ship from?
Most orders are shipped directly from our U.S. fulfillment center, arriving within 3–7 business days.
Some products may ship from our partner factories or warehouses, which may take 7–14 business days for delivery. This allows us to offer a broader product selection without compromising on quality or service.
We work closely with trusted manufacturers and logistics partners to ensure you receive top-quality items as quickly as possible.
🚚 Is there free shipping?
Yes! We offer free standard shipping on all orders within the United States and Canada when your order total is $65.00 USD or more.
For orders under $65.00, shipping fees apply based on destination:
| Destination | Shipping Fee (USD) |
|---|---|
| United States | Fees are calculated at checkout |
| Canada | $9.99 |
Please note: Currently, we only ship to the United States and Canada. Duties or taxes may apply to international shipments based on local regulations.
🔎 How can I track my order shipment?
Once your order ships, you’ll receive an email with your tracking number and a link to track your package.
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Check your inbox and spam/junk folder to make sure you don’t miss it.
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You can also log in to your Well‑in Vogue account to monitor your order status.
If you don’t receive tracking info within 24 hours of shipping, please contact us at 📧 hello@wellinvogue.com — we’re happy to assist!
⏳ How long does my order take to arrive?
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Most U.S. and Canada orders arrive within 6–10 business days after shipping.
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Processing takes 2–4 business days before shipment.
If tracking shows “Delivered” but you haven’t received your package, please contact us for help.
🌐 Does Well‑in Vogue ship internationally?
At this time, we only ship to Canada and the United States.
❓ What should I do if my package is missing?
If your package hasn’t arrived or is lost in transit, please contact our Customer Support team:
We will coordinate with the carrier to resolve the issue quickly.
✍️ Can I change the address information for my current order?
Once your order enters processing, it generally cannot be modified.
If your order has shipped and you need to change the address, please contact the carrier directly. Changes may delay delivery and could incur additional fees payable by you.
Returns & Refunds
🔄 What is Well‑in Vogue’s return policy?
We want you to love every Well‑in Vogue piece!
If you’re not completely satisfied, you may return your item within 60 days from the date of order.
To protect the health and hygiene of all our customers, please wear underwear or bottoms when trying on items.
Returns and exchanges are accepted only if:
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The item has not been worn or washed
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All original tags are intact
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The item is in its original packaging
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The purchase was made within the last 60 days
Please note: Free gifts, bras & underwear, and items marked as final sale cannot be returned or exchanged.
🚫 What items cannot be returned or exchanged?
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Items worn outside
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Washed items
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Items missing labels or original packaging
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Items older than 60 days
We appreciate your understanding and are committed to providing excellent after-sales service.
🔄 How do I request a return or exchange?
Please email us at 📧 hello@wellinvogue.com with your order number and return/exchange request.
We’re here to help resolve any issues and improve your experience.
💸 Who pays for return shipping?
You are responsible for return shipping costs.
We recommend using an insured, traceable shipping method, as we cannot be responsible for lost packages.
Exceptions:
If we sent you the wrong item or a damaged product, please contact us immediately at 📧 hello@wellinvogue.com. We will waive your return shipping fee and send you a replacement free of charge.
💰 How do I get a refund?
When sending your return, please provide the tracking number in your return request so we can process your refund.
Once your return is accepted, we’ll refund the original payment method and notify you by email.
Refunds may take 5–10 business days to appear, depending on your bank or payment platform.
Please note:
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Shipping costs for returns and exchanges are the buyer’s responsibility.
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Original shipping charges are non-refundable.
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Free exchanges and returns are not offered for international shipments.
⏳ How long do I have to request a refund?
You may request a return or refund within 60 days from the date of order.
🛠 What if I receive a faulty or damaged item?
We’re sorry if your item arrived damaged.
Please email a photo of the item and your order number to 📧 hello@wellinvogue.com, and we’ll help you with a resolution.
Damaged items reported after 60 days cannot be returned or refunded.
💳 What if I closed or lost my bank card?
Refunds can only be issued to the original payment method.
If your original card/account is closed, please consult your bank for next steps.
If you need further help, contact us at 📧 hello@wellinvogue.com.
🔹 Promotions & Discounts
🎟️ Can I use multiple discount codes on a single order?
Unfortunately, only one discount code can be applied per order.
However, you can combine a discount code with a gift card for extra savings.
If you have any questions, feel free to contact us at 📧 hello@wellinvogue.com — we’re happy to help!
❓ Why isn’t my coupon code working?
Coupon hiccup? Let’s troubleshoot together! Your code might not apply because of:
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Expired coupon
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Items in your cart excluded from the promotion
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Conflict with other offers
Still stuck? Email us at 📧 hello@wellinvogue.com and we’ll fix it with a smile!
🛒 How do I apply my discount code?
At checkout, you’ll see a box labeled “Discount Code” or “Promo Code.” Enter your code there and click Apply.
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Only one discount code can be used per purchase.
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Discount codes cannot be combined with other offers.
Sizing & Fit
📏 How do I take precise measurements for selecting the right shapewear size?
Use a soft measuring tape to measure your bust, waist, and hips while wearing lightweight undergarments for accuracy.
Match your measurements to the product-specific size chart—remember, size charts can vary by style.
Pro tip: For the most accurate results, take measurements in the morning on an empty stomach.
👗 How do I choose the right size based on different shapewear styles?
How to personalize your shapewear size based on your preferences and body shape:
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Comfort-focused? Size up if you’re between sizes.
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Maximize shaping? Size down if you’re between sizes.
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Mixed proportions? Base your choice on your waist/hip measurements and use adjustable features like hems or hooks.
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Keep in mind: The fabric will gently mold to your body over time, so prioritize your preferred fit—whether snug or comfortable.
Still unsure? We’ve got your back!
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1-on-1 Sizing Advice: Send us your measurements (or photos) for personalized recommendations.
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14-Day Try It Risk-Free: We’re here to help you love your fit!
By following these steps, you’ll balance the sculpting power of our shapewear with all-day comfort. Let’s make it work perfectly for your unique shape! 🌟
👙 How do I measure my bra size?
With your elbows relaxed by your sides, wrap the measuring tape across your back and under your arms, positioning it around the fullest part of your bust. Ensure the tape is parallel to the ground and note the measurement.
If someone else is measuring you, keep your arms relaxed and straight at your sides while they take the measurement.
❓ Why do some bras not have padding?
Some of our bras are designed without padding to provide natural support using specialized fabrics and construction.
These styles offer a lightweight, comfortable, and natural look—perfect for everyday wear, casual activities, and light exercise.
🧐 How can I tell if a bra has padding?
We clearly indicate in the product description if a bra is unpadded. You can also check product images for details before purchasing.
